Shipping policy
These shipping policies apply to any orders placed within the United States. This document is meant to serve as a simple reference for our shipping practices and policies. Your purchase from our shop indicates your agreement to these conditions.
Section A: Taxes and Shipping Costs
There are no shipping costs for items sent within the United States (Free Shipping).
Figures and totals are presented in United States dollars (USD).
Taxes are already figured into all listed costs.
There is no membership fee whatsoever.
Section B: Transit, Processing, and Order Cut-Off Time
"Processing time" (when the order is given to the carrier) is the period between when the order is placed and when it is packaged and ready to ship.
- We process orders within one to two business days (Monday through Sunday).
There will be a cutoff time of 5:00 PM (GMT-05:00) for orders to be received.
We cannot process orders placed later than 5 p.m. on the same day. As a result, orders placed after the cutoff time will be delivered the following business day.
The time it takes for a package to travel from its origination point to its final destination, as transported by a carrier, is known as the transit time.
- The transit time is 5–8 business days (Monday–Friday).
Section C: Delivery Conditions
DHL, FedEx, and the US Postal Service work together to handle shipping.
Section D: To see where your order stands,
You will get a tracking number via email as soon as we ship your order. Please wait at least 48 hours for tracking details to be provided.
If you still haven't received your order 8 days after receiving your shipping confirmation email, please contact us by sending an email to info@fateartgallery.com with your complete name and order number.
Section E: Transfer of Residence
Once we've sent it out, we can't change the address. Get in touch with us at info@fateartgallery.com or +1 646-431-5138 if you need to modify your shipping details within three hours of placing your order.
Section F: To cancel or make an exception
We would gladly issue a refund if you cancel your order for any reason before it ships. Please review our return and refund policy if your shipment has already been dispatched.
Section G: Loss and Damage to Shipped Items
Please contact customer care immediately if your package shows signs of shipping damage. If you weren't there to receive your package, please get in touch with customer service for guidance.
If you have any questions about our shipping policies, we'd be happy to answer them. You can always reach out to our helpful support team for assistance.
Business Phone: +1 646-431-5138
Hours of operation: 24/7 (GMT-05:00) Eastern Standard Time
Email: info@fateartgallery.com
Business Address: 6251 Southwest 39th Street, Davie, Florida 33314, United States