Whimsical Cat & Girl - Kind Heart Art Print Matte Poster

These shipping policies apply to any orders placed within the United States. This document is meant to serve as a simple reference for our shipping practices and policies. Your purchase from our shop indicates your agreement to these conditions.

Section A: Taxes and Shipping Costs

• There are no shipping costs for items sent within the United States (Free Shipping).
• Figures and totals are presented in United States dollars (USD).
• Taxes are already figured into all listed costs.
• There is no membership fee whatsoever.

Section B: Transit, Processing, and Order Cut-Off Time

"Processing time" (when the order is given to the carrier) is the period between when the order is placed and when it is packaged and ready to ship.

• We process orders within one to two business days (Monday through Sunday).

There will be a cutoff time of 5:00 PM (GMT-05:00) for orders to be received.
We cannot process orders placed later than 5 p.m. on the same day. As a result, orders placed after the cutoff time will be delivered the following business day.

The time it takes for a package to travel from its origination point to its final destination, as transported by a carrier, is known as the transit time.

• The transit time is 5–8 business days (Monday–Friday).

 Section C: Delivery Conditions

DHL, FedEx, and the US Postal Service work together to handle shipping.

Section D: To see where your order stands,

You will get a tracking number via email as soon as we ship your order. Please wait at least 48 hours for tracking details to be provided.
If you still haven't received your order 8 days after receiving your shipping confirmation email, please contact us by sending an email to info@fateartgallery.com with your complete name and order number.

Section E: Transfer of Residence

Once we've sent it out, we can't change the address. Get in touch with us at info@fateartgallery.com or +1 646-431-5138 if you need to modify your shipping details within three hours of placing your order.

Section F: To cancel or make an exception

We would gladly issue a refund if you cancel your order for any reason before it ships. Please review our return and refund policy if your shipment has already been dispatched.

Section G: Loss and Damage to Shipped Items

Please contact customer care immediately if your package shows signs of shipping damage. If you weren't there to receive your package, please get in touch with customer service for guidance.

If you have any questions about our shipping policies, we'd be happy to answer them. You can always reach out to our helpful support team for assistance.
Business Phone: +1 646-431-5138

Hours of operation: 24/7 (GMT-05:00) Eastern Standard Time

Email: info@fateartgallery.com

Business Address: 6251 Southwest 39th Street, Davie, Florida 33314, United States

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fateartgallery.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will have to pay the shipping fee to send it back.

You can always contact us for any return question at info@fateartgallery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

As a reminder,

When it comes to apparel and posters (especially our products from the "t-shirt" and "poster" collections),

Because all posters and clothes (t-shirts) are manufactured to order, we cannot accept returns unless there is a manufacturing issue.

Any defective clothing (t-shirt) item you buy will be replaced with a brand-new one of the same style and size. There won't be any special treatment.

If you need to return an item of clothing (t-shirt), please do so before washing it, as washed t-shirts cannot be refunded.

If you need to return an item of poster, please do not use it on your wall or attach it anywhere else, and don't fold the paper as well.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fateartgallery.com